Zendesk (sniebauer) MCP Server
@sniebauer/zendesk-mcp
npm
v0.6.0
Published by @sniebauer — no publish provenance, so origin is unverified, but the source is public: the repository link below is self-declared yet readable, so you can inspect the code before adopting it.
Local MCP server exposing Zendesk Support, Macros, attachments, and Help Center reads to Claude Desktop and Claude Code. 23 tools.
The grade answers one question — how safe is this server for you to adopt — so it is computed in two auditable stages. Nothing below is an opinion or an LLM's guess; every line is a real term the deterministic engine applied, and the same input always yields the same number.
1. Threat score — 100 − 0 = 100. What the published surface and source actually contain:
The deterministic scan raised no scored threat in the surface it inspected — the threat score stayed at 100. Capability observations and advisory notes are recorded but never lower it.
2. Client adoption risk — 100 − 4 = 96. Three small, subtract-only factors that reflect your risk in adopting it — a clean scan proves less on a powerful, unverified or barely-inspectable package, so the grade says so plainly:
| Points | Adoption-risk factor |
|---|---|
| −3 | capability blast radius (moderate) — client exposure if the model is manipulated |
| −1 | publisher verification (public source) — no provenance, but the source is public and inspectable |
Capability observations and info notes are shown under Findings but never scored.
Open any row's finding below for the file, line and evidence behind a deduction.
Findings 1
medium Hardcoded egress to an external endpoint (dist/tags.js)MTC-SRC-003
In the server's implementation (`dist/tags.js:24`): A hardcoded outbound call to a fixed external host inside server code is a classic exfiltration/telemetry channel — especially paired with reads of local data. This is read from the code itself — not from the tool description — so a poisoned server cannot hide it behind honest-looking metadata.
Evidence: g("base64"); return fetch(`https://${cfg.subdomain}.zendesk.com/api/v2/tickets/${id}/tags.json`, { method: "
Fix: Review this call path: confirm it never receives unsanitized tool input, constrain it, or remove it. Treat a server whose code reaches these sinks as high-capability regardless of what its tools claim.
Location: server dist/tags.js
Tools 25
Each tool and what it can reach — statically extracted from the published source.
zd_get_macroingests untrusted inputzd_get_organizationingests untrusted inputzd_get_useringests untrusted inputzd_hc_get_articleingests untrusted inputzd_hc_searchingests untrusted inputzd_add_ticket_commentno sensitive capabilityzd_add_ticket_tagsno sensitive capabilityzd_apply_macro_to_ticketno sensitive capabilityzd_create_organizationno sensitive capabilityzd_create_ticketno sensitive capability
Show 15 more tools ↓
zd_create_userno sensitive capabilityzd_get_ticketno sensitive capabilityzd_get_ticket_attachmentno sensitive capabilityzd_hc_list_sectionsno sensitive capabilityzd_incremental_ticketsno sensitive capabilityzd_list_macrosno sensitive capabilityzd_list_ticket_fieldsno sensitive capabilityzd_list_view_ticketsno sensitive capabilityzd_searchno sensitive capabilityzd_search_macrosno sensitive capabilityzd_search_organizationsno sensitive capabilityzd_search_usersno sensitive capabilityzd_update_organizationno sensitive capabilityzd_update_ticketno sensitive capabilityzd_update_userno sensitive capability
What this scan could not see
- Tools were statically extracted from the published source (25 recovered), not enumerated from a running server. Tool-poisoning, Unicode-smuggling, capability and toxic-flow analysis ran on this inferred surface, but a mis-parsed registration could be missed or mis-attributed, so tool-derived findings are capped below “confirmed”. To grade the real runtime surface, scan the running server: --command "npx -y <package>".
Versions 5
Scan history per published version. The engine is deterministic — the same version always yields the same score, so a changed score means the package itself changed.
| Version | Score | Findings | Engine | Scanned |
|---|---|---|---|---|
v0.6.0 latest |
A 96/100 | 1 | 1.13.0 | 2026-09-07 |
v0.5.0 |
A 96/100 | 1 | 1.13.0 | 2026-09-04 |
v0.4.0 |
A 96/100 | 1 | 1.13.0 | 2026-08-25 |
v0.3.0 |
A 96/100 | 1 | 1.12.1 | 2026-08-20 |
v0.2.0 |
A 96/100 | 0 | 1.12.1 | 2026-07-28 |
Embed this score
Show this server's live Trust Score in your README, docs or website. The badge is served straight from the registry and updates automatically after every rescan — no API key needed. It links back to this page, so anyone who sees the grade can also read the findings behind it instead of taking a number on faith.
Verify this score yourself
The score above is reproducible: the same package version always yields the same result. Run it locally or over the free API — no account, no LLM, fully deterministic.
npx mcptrustchecker scan @sniebauer/zendesk-mcp --onlineOther implementations of Zendesk 8
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