Osticket (tecnologicachile) MCP Server
mcp-osticket
npm
v2.7.2
Published by tecnologicachile — no publish provenance, so origin is unverified, but the source is public: the repository link below is self-declared yet readable, so you can inspect the code before adopting it.
MCP server for osTicket — manage helpdesk tickets from Claude Code, Cursor, Windsurf, or any MCP client
The grade answers one question — how safe is this server for you to adopt — so it is computed in two auditable stages. Nothing below is an opinion or an LLM's guess; every line is a real term the deterministic engine applied, and the same input always yields the same number.
1. Threat score — 100 − 0 = 100. What the published surface and source actually contain:
The deterministic scan raised no scored threat in the surface it inspected — the threat score stayed at 100. Capability observations and advisory notes are recorded but never lower it.
2. Client adoption risk — 100 − 4 = 96. Three small, subtract-only factors that reflect your risk in adopting it — a clean scan proves less on a powerful, unverified or barely-inspectable package, so the grade says so plainly:
| Points | Adoption-risk factor |
|---|---|
| −3 | capability blast radius (moderate) — client exposure if the model is manipulated |
| −1 | publisher verification (public source) — no provenance, but the source is public and inspectable |
Capability observations and info notes are shown under Findings but never scored.
Open any row's finding below for the file, line and evidence behind a deduction.
Findings 1
medium Hardcoded egress to an external endpoint (dist/mcp-server.js)MTC-SRC-003
In the server's implementation (`dist/mcp-server.js:48`): A hardcoded outbound call to a fixed external host inside server code is a classic exfiltration/telemetry channel — especially paired with reads of local data. This is read from the code itself — not from the tool description — so a poisoned server cannot hide it behind honest-looking metadata.
Evidence: const res = await fetch(`https://registry.npmjs.org/${NPM_PACKAGE}/latest`); if (res.ok) { con
Fix: Review this call path: confirm it never receives unsanitized tool input, constrain it, or remove it. Treat a server whose code reaches these sinks as high-capability regardless of what its tools claim.
Location: server dist/mcp-server.js
Tools 53
Each tool and what it can reach — statically extracted from the published source.
get_fileingests untrusted inputadd_collaboratorno sensitive capabilityadd_noteno sensitive capabilityadd_task_noteno sensitive capabilityassign_taskno sensitive capabilityassign_ticketno sensitive capabilitychange_ticket_statusno sensitive capabilityclaim_ticketno sensitive capabilityclose_taskno sensitive capabilitycreate_help_topicno sensitive capability
Show 43 more tools ↓
create_organizationno sensitive capabilitycreate_taskno sensitive capabilitycreate_ticketno sensitive capabilitycreate_ticket_filterno sensitive capabilitycreate_userno sensitive capabilitydelete_help_topicno sensitive capabilitydelete_organizationno sensitive capabilitydelete_ticketno sensitive capabilitydelete_ticket_filterno sensitive capabilitydelete_userno sensitive capabilityedit_help_topicno sensitive capabilityedit_ticketno sensitive capabilityedit_ticket_filterno sensitive capabilityget_dashboard_statsno sensitive capabilityget_organizationno sensitive capabilityget_queue_countsno sensitive capabilityget_taskno sensitive capabilityget_ticketno sensitive capabilityget_ticket_filterno sensitive capabilityget_userno sensitive capabilitylist_agentsno sensitive capabilitylist_attachmentsno sensitive capabilitylist_canned_responsesno sensitive capabilitylist_collaboratorsno sensitive capabilitylist_departmentsno sensitive capabilitylist_help_topicsno sensitive capabilitylist_organizationsno sensitive capabilitylist_slasno sensitive capabilitylist_tasksno sensitive capabilitylist_ticket_eventsno sensitive capabilitylist_ticket_filtersno sensitive capabilitylist_ticketsno sensitive capabilitymark_ticketno sensitive capabilitymerge_ticketsno sensitive capabilityremove_collaboratorno sensitive capabilityreopen_taskno sensitive capabilityreply_ticketno sensitive capabilitysearch_organizationsno sensitive capabilitysearch_ticketsno sensitive capabilitysearch_usersno sensitive capabilitytransfer_taskno sensitive capabilitytransfer_ticketno sensitive capabilityupdate_userno sensitive capability
What this scan could not see
- Tools were statically extracted from the published source (53 recovered), not enumerated from a running server. Tool-poisoning, Unicode-smuggling, capability and toxic-flow analysis ran on this inferred surface, but a mis-parsed registration could be missed or mis-attributed, so tool-derived findings are capped below “confirmed”. To grade the real runtime surface, scan the running server: --command "npx -y <package>".
Versions 1
Scan history per published version. The engine is deterministic — the same version always yields the same score, so a changed score means the package itself changed.
| Version | Score | Findings | Engine | Scanned |
|---|---|---|---|---|
v2.7.2 latest |
A 96/100 | 1 | 1.13.0 | 2026-09-07 |
Embed this score
Show this server's live Trust Score in your README, docs or website. The badge is served straight from the registry and updates automatically after every rescan — no API key needed. It links back to this page, so anyone who sees the grade can also read the findings behind it instead of taking a number on faith.
Verify this score yourself
The score above is reproducible: the same package version always yields the same result. Run it locally or over the free API — no account, no LLM, fully deterministic.
npx mcptrustchecker scan mcp-osticket --onlineOther implementations of Osticket 1
Independent packages implementing the same tool, scanned with the same engine. Compare all 2 side by side →
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